Privacy Policy

Effective Date: 1 December 2025

eSIM Story (“we”, “our”, or “the Company”) values the privacy of our users. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services.

1. Information We Collect

We collect the following types of personal information when you sign up or use our services:

• Name, email address, gender, date of birth
• Billing address (during payment)
• Automatically collected data: IP address, browser type, device information, access times

2. Purpose of Use

We process your personal data for the following purposes:

• To provide and deliver eSIM products and services
• To verify user identity and manage user accounts
• To process payments and manage orders
• To communicate service-related notices and respond to inquiries
• To comply with legal obligations (e.g. tax and telecommunications regulations)
• For marketing and analytics (only with user consent)

3. Retention Period

We retain personal data only for as long as necessary to fulfill the purposes outlined above, or as required by law. After that period, the data is securely deleted or anonymised.

4. Data Sharing and Third Parties

We do not sell your personal data to third parties. We may share information only in the following cases:

• Payment processing: Stripe
• Analytics tools: Google Analytics
• Legal obligations: When required by courts or regulatory authorities

5. Data Storage and International Transfers

We store your personal data using Amazon Web Services (AWS). Your data may be processed or stored in countries outside your country of residence. We use Standard Contractual Clauses (SCCs) and other safeguards to ensure your data is protected.

6. Your Rights

You may exercise the following rights regarding your personal data:

• Request access to your data
• Request correction or deletion of your data
• Request restriction of processing
• Request data portability
• Withdraw consent at any time

To exercise your rights, please contact: admin@esimstory.com

7. Cookies

We use cookies, including those from Google Analytics, to analyze traffic and enhance your experience. You may manage your cookie preferences via your browser settings.

8. Children’s Privacy

Our services are not intended for users under the age of 16. We do not knowingly collect data from children.

9. Data Protection Contact

For any questions or concerns regarding this Privacy Policy, you may contact:

• Support Team
• Email: admin@esimstory.com

10. Changes to This Policy

This Privacy Policy may be updated from time to time. Changes will be posted on our website with the updated effective date.