---
title: "Terms of Service"
canonical: "https://www.esimstory.com/en/terms-of-service"
locale: "en"
updated: "2025-12-03T00:04:25.201Z"
---

# Terms of Service

_Last updated: 2025-12-03_

These Terms of Use ("Terms") govern the conditions of use, rights, and obligations related to the website and eSIM services ("Services") provided by **eSIM Story** ("Company"). By using the Services, you are deemed to have agreed to these Terms.

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### Article 1 (Eligibility)

**The Services are available to all users.**  
However, purchasing and entering into agreements must be done by a **legal guardian** if required by the laws of the relevant country for minors.

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### Article 2 (Account Registration)

1. Certain services may require registration, and you must provide accurate and up-to-date information.
2. You are responsible for maintaining the security of your account information, and all activity under your account is your responsibility.

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### Article 3 (Service Description)

The Company offers eSIM (digital SIM) products for international mobile data usage. Products may vary by country, carrier, and data volume, and require technical compatibility.

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### Article 4 (Fees and Payment)

1. All fees are displayed in the specified currency and may include applicable taxes.
2. Payments are processed through Stripe or other secure payment systems, and you are responsible for providing valid payment information.
3. **Credits provided by the Company (e.g., through promotions, events, referrals) are valid only during the operational period of the Services. In the event the service is terminated or eSIM Story ceases operation, any remaining credits will automatically expire without compensation. Credits are non-refundable and may be restricted to specific products or services.**

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### Article 5 (Refund Policy)

Due to the nature of digital products, **refunds are not possible once the QR code has been issued or the eSIM profile has been activated.**  
Please confirm your device compatibility and product details before purchase.  
If you encounter any issues, please **log in and contact us via the \[Contact\] menu**.

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### Article 6 (Prohibited Conduct)

Users may not:

- Engage in illegal activities or infringe the rights of others
- Resell or redistribute eSIM products without the Company’s explicit consent
- Reverse engineer, copy, or misuse the website or system

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### Article 7 (Intellectual Property)

All content on the website (text, logos, design, software, etc.) is the property of the Company or its licensors and may not be used without permission.

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### Article 8 (Privacy Protection)

The Company manages personal data in accordance with its separate \[Privacy Policy\], which forms part of these Terms.

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### Article 9 (Limitation of Liability)

The Company shall not be liable for any indirect, incidental, or consequential damages arising from the use of the Services, including but not limited to data loss, connectivity issues, or device incompatibility.

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### Article 10 (Modification of Terms)

The Company may revise these Terms as needed. Any changes will be announced on the website in advance. Continued use of the Services after such changes will be deemed acceptance of the updated Terms.

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### Article 11 (Governing Law and Jurisdiction)

These Terms shall be governed by the laws of the **Australia**, and any disputes shall be subject to the exclusive jurisdiction of the **courts of Queensland, Australia**.

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### Article 12 (Contact)

For inquiries related to these Terms, please contact:

- **Email:** [admin@esimstory.com](mailto:admin@esimstory.com)

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## More machine-readable resources

- Agent overview: https://www.esimstory.com/llms.txt
- Extended agent context: https://www.esimstory.com/llms-full.txt
- Sitemap index: https://www.esimstory.com/sitemap.xml
- API documentation: https://docs.esimstory.com
- All destinations: https://www.esimstory.com/en/destinations