---
title: "Privacy Policy"
canonical: "https://www.esimstory.com/en/privacy-policy"
locale: "en"
updated: "2025-12-03T00:39:45.388Z"
---

# Privacy Policy

_Last updated: 2025-12-03_

**Effective Date: 1 December 2025**  
  
**eSIM Story** (“we”, “our”, or “the Company”) values the privacy of our users. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services.

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### **1. Information We Collect**

We collect the following types of personal information when you sign up or use our services:

- Name, email address, gender, date of birth
- Billing address (during payment)
- Automatically collected data: IP address, browser type, device information, access times

---

### **2. Purpose of Use**

We process your personal data for the following purposes:

- To provide and deliver eSIM products and services
- To verify user identity and manage user accounts
- To process payments and manage orders
- To communicate service-related notices and respond to inquiries
- To comply with legal obligations (e.g. tax and telecommunications regulations)
- For marketing and analytics (only with user consent)

---

### **3. Retention Period**

We retain personal data only for as long as necessary to fulfill the purposes outlined above, or as required by law. After that period, the data is securely deleted or anonymised.

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### **4. Data Sharing and Third Parties**

We do not sell your personal data to third parties. We may share information only in the following cases:

- **Payment processing:** Stripe
- **Analytics tools:** Google Analytics
- **Legal obligations:** When required by courts or regulatory authorities

---

### **5. Data Storage and International Transfers**

We store your personal data using **Amazon Web Services (AWS)**. Your data may be processed or stored in countries outside your country of residence. We use Standard Contractual Clauses (SCCs) and other safeguards to ensure your data is protected.

---

### **6. Your Rights**

You may exercise the following rights regarding your personal data:

- Request access to your data
- Request correction or deletion of your data
- Request restriction of processing
- Request data portability
- Withdraw consent at any time

To exercise your rights, please contact: [**admin@esimstory.com**](mailto:admin@esimstory.com)

---

### **7. Cookies**

We use cookies, including those from Google Analytics, to analyze traffic and enhance your experience. You may manage your cookie preferences via your browser settings.

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### **8. Children’s Privacy**

Our services are not intended for users under the age of 16. We do not knowingly collect data from children.

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### **9. Data Protection Contact**

For any questions or concerns regarding this Privacy Policy, you may contact:

- **Support Team**
- **Email:** [admin@esimstory.com](mailto:admin@esimstory.com)

---

### **10. Changes to This Policy**

This Privacy Policy may be updated from time to time. Changes will be posted on our website with the updated effective date.

---

## More machine-readable resources

- Agent overview: https://www.esimstory.com/llms.txt
- Extended agent context: https://www.esimstory.com/llms-full.txt
- Sitemap index: https://www.esimstory.com/sitemap.xml
- API documentation: https://docs.esimstory.com
- All destinations: https://www.esimstory.com/en/destinations